Terms and Conditions
I create and sell my designs/pieces subject to the following conditions:
Design and colour variation
All of my designs are handmade from the highest quality ethically sourced materials and as these may contain natural, recycled, upcycled materials no two items will ever be the same, due to colour, grain, metal and gemstone variations. This variation is part of the charm of hand-worked and hand crafted items, and ensures that you will be purchasing a unique item.
Photos on the website may be indicative only and may not be of the exact item that you will receive, should this be the case it will be highlighted in the description.
Prices
Prices do change occasionally as I work in precious metals and these do fluctuate, I will inform you prior to final payment if this is the case with your order.
All orders are handmade and will be finished once payment has been received in full.
Bespoke or commissioned work is subject to a 50% deposit upon ordering and 50% completion payment.
Hallmarking
All of my items containing precious metals are hallmarked to guarantee their quality, to learn more head here - hallmarking.
Shipping and Handling
Once I have received payment, it will take between 3-4 weeks until your piece is ready, subject to availability of the chosen materials.
This may be slightly longer for orders placed at peak times, although it can be quicker too, I aim to keep you informed, either via messenger apps or via email.
I will always do my utmost to deliver your item to you as quickly as possible without compromising on quality and care.
All items will be posted using Royal Mail Special Delivery Guaranteed, with appropriate insurance
For orders outside of the UK, please contact me via enquiries@iainsainsbury.com to discuss options as since BREXIT selling to most EU destinations is impractical as UK Hallmarks are no longer accepted, for items not needing a hallmark or for countries which accept UK or CCR Hallmarks I will I will ship via an international carrier and a tracking system will be available. An admin charge of £50 is applicable for shipments outside the UK.
All shipping charges are calculated based on the weight of each order or number of items bought
VAT
20% VAT is included in the price
Payment
I accept payment via my secure online shop. Payment is accepted via Stripe (credit cards and Apple Pay) and PayPal.
All items which are not bespoke can be purchased directly through the website.
For bespoke designs you will be sent an invoice for your order with payment instructions.
Bespoke or commissioned work is subject to a 50% deposit upon ordering and 50% completion payment.
E-mail communications
When visiting www.iainsainsbury.com or sending emails to me you are communicating with me electronically and you consent to receive communications from me electronically.
Design copyright
All of my designs are original designs and are subject to copyright law.
Copies of any such copyright-protected designs may not be made without my express written permission.
Website copyright
All images and text on my website are copyright.
They may not be reproduced without my express written permission.
The compilation of all content on this site is the exclusive property of Iain Sainsbury Designs and is protected by copyright law.
All software on this site is the property of Iain Sainsbury Designs or its suppliers and is protected by copyright law.
Site access
Iain Sainsbury Designs grants you a limited licence to access and make personal use of this site.
You must not download (other than printed pages for personal reference) or make commercial use of or modify it, or any part of it, except with my express written permission.
My privacy pledge
It is my policy to respect your internet privacy.
Iain Sainsbury Designs does not sell its customer lists to any third party organisations.
Please advise me if you would like to opt out of occasional future email messages from Iain Sainsbury Designs.
Disclaimer
Iain Sainsbury Designs makes no representations or warranties concerning the operation of this site, nor the content, materials or products displayed on it.
Use of this site is at your sole risk.
I do not warrant that e-mail or other communications from this site are free of viruses or other harmful components and I will not be liable for any damages of any kind arising from use of this site.
By visiting iainsainsbury.com you agree that the laws of Great Britain, without regard to principles of conflict of laws, will govern both these terms and conditions and any dispute of any sort which might arise between you and Iain Sainsbury Designs concerning the use of this site. I reserve the right to make any changes without notice, to my website, policies and these Terms and Conditions at any time.
Bentwood ring care
Whilst the process used to create my bentwood rings retains the natural strength of the wood, a wooden ring will never be as hard as a metal band. The greatest determining factor to the ring’s lifespan is the care it receives on a regular basis. Please see my FAQs page for more information on ring strength, longevity and care. Unless otherwise stated or requested, all of the bentwood rings will have a protective finish applied. I will refinish any rings in the future for a small charge to cover the costs involved in this process (currently £30).
Returns policy
I hope that you will be delighted with your item and cherish it for a lifetime. Bespoke designs are made to order, orders cannot be cancelled once confirmed and we are also unable to accept returns, please therefore choose your design carefully, especially the size. If for any reason a ring doesn't fit, I may be able to resize it for you although this can normally be by a maximum of one whole size up or down, more than this may require additional metal to be added or removed.
If the design is asymmetric or has stones set this may not be possible. If the size of the ring is out by a greater amount than highlighted above, or I cannot resize it owing to the design, then I offer to take back the original ring and to remake the ring for you in the correct size at a heavily discounted price.
Defective goods may be returned for exchange, provided that they are returned to me within 30 working days of receipt, unworn and in their original packaging.
No returns are accepted without our prior authorisation by email.