Shipping

Once I have received payment, it will take between 3-4 weeks until your piece is ready, subject to availability of the chosen materials. This may be slightly longer for orders placed at peak times, although it can be quicker too, I aim to keep you informed, either via messenger apps or via email. I will always do my utmost to deliver your item to you as quickly as possible without compromising on quality and care.

All items will be posted using Royal Mail Special Delivery Guaranteed, with appropriate insurance

For orders outside of the UK, please contact me via enquiries@iainsainsbury.com to discuss options as since BREXIT selling to most EU destinations is impractical as UK Hallmarks are no longer accepted, for items not needing a hallmark or for countries which accept UK or CCR Hallmarks I will I will ship via an international carrier and a tracking system will be available. An admin charge of £50 is applicable for shipments outside the UK. 

All shipping charges are calculated based on the weight of each order or number of items bought

Returns

I hope that you will be delighted with your item. You may return new, unworn stock website items within 14 days of receipt for a full refund. The only exception to this is earrings for pierced ears, which cannot be returned unless faulty.

Bespoke, custom or made to order designs or items from the website which have been altered from standard cannot be returned unless faulty or incorrect.

Note for sizing, if you're unsure on finger size/ring size, please contact me and I will be happy to discuss how to have your finger measured. If you supply the size of the ring please ensure it is the correct size for the finger it is to be worn on. A ring will be made to the size agreed:

- if a ring doesn't fit, I may be able resize it for you although this can normally be by a maximum of one whole size up or down.

- if the design is asymmetric or has stones set resizing may not be possible.

- it will be at my discretion whether a ring I have made can be resized or not.

Postage/Delivery costs must be covered by the customer & sent by Royal Mail special delivery.

No returns are accepted without our prior authorisation by email.