Shipping

Once I have received payment, it will take between 3-4 weeks until your piece is ready, subject to availability of the chosen materials. This may be slightly longer for orders placed at peak times, although it can be quicker too, I aim to keep you informed, either via messenger apps or via email. I will always do my utmost to deliver your item to you as quickly as possible without compromising on quality and care.

All items will be posted using Royal Mail Special Delivery Guaranteed, with appropriate insurance

For orders outside of the UK, please contact me via enquiries@iainsainsbury.com to discuss options as since BREXIT selling to most EU destinations is impractical as UK Hallmarks are no longer accepted, for items not needing a hallmark or for countries which accept UK or CCR Hallmarks I will I will ship via an international carrier and a tracking system will be available. An admin charge of £50 is applicable for shipments outside the UK. 

All shipping charges are calculated based on the weight of each order or number of items bought

Returns

I hope that you will be delighted with your item

Bespoke designs are made to order, orders cannot be cancelled once confirmed and we are also unable to accept returns, please therefore choose your design carefully, and in particular the size:

• if for any reason a ring doesn't fit, I can to resize it for you although this can normally be by a maximum of one whole size up or down, more than this may require additional metal to be added or removed.

• if the design is asymmetric or has stones set this may not be possible.

• if the size of the ring is out by a greater amount than highlighted above, or I cannot resize it owing to the design, then I offer to take back the original ring and to remake the ring for you in the correct size at a heavily discounted price.

Defective goods or stock items may be returned for exchange, provided that they are returned to me within 30 working days of receipt, unworn and in their original packaging, via the same method of shipping as they were sent Royal Mail Special Delivery Guaranteed, with appropriate insurance.

No returns are accepted without our prior authorisation by email.